{"id":269,"date":"2018-09-26T20:02:43","date_gmt":"2018-09-26T20:02:43","guid":{"rendered":"https:\/\/sites.duke.edu\/9thstreetjournal\/?p=269"},"modified":"2023-03-27T15:52:14","modified_gmt":"2023-03-27T15:52:14","slug":"government-alerts-missed-some-residents-at-risk-for-flooding","status":"publish","type":"post","link":"https:\/\/9thstreetjournal.org\/2018\/09\/26\/government-alerts-missed-some-residents-at-risk-for-flooding\/","title":{"rendered":"Government alerts missed some residents at risk for flooding"},"content":{"rendered":"

Before Hurricane Florence, officials at the Durham City\/County Emergency Management Agency had a simple goal: to alert people in low-lying areas when floodwaters were coming.\u00a0 \u00a0<\/span><\/p>\n

The agency made hundreds of automated calls and sent scores of text messages that said, \u201cYour business or residence has been identified as one that has previously flooded or may be at risk for flooding due to precipitation from Hurricane Florence. Please make evacuation plans for yourself and pets just in case the flood waters rise rapidly.\u201d <\/span><\/p>\n

But the messages failed to reach many people in the targeted areas. <\/span><\/p>\n

After an inquiry from The 9th Street Journal, the agency acknowledged the calls and text messages didn\u2019t reach as many people as officials hoped. They said many residents didn\u2019t sign up for the Alert Durham service, had unlisted phone numbers or simply hung up when they received the automated calls.<\/span><\/p>\n

Emergency Management Director Jim Groves said his department would work to improve the notification system. <\/span><\/p>\n

\u201cIf we can\u2019t reach the public or deliver the right message or get them to take the right protection action that we\u2019re recommending, we\u2019re not doing a very good job,\u201d he said.<\/span><\/p>\n

\"\"
Drew Street before and after the flooding on Sept. 17.<\/figcaption><\/figure>\n

The 9th Street Journal asked about the plan after hearing from residents of flood-prone areas that they weren\u2019t notified. <\/span><\/p>\n

That included two people who live on Drew Street in East Durham, Jamila Verbal and Kermit Smith. Neither had registered for Alert Durham, nor had they apparently been included in the database of publicly listed phone numbers provided by a vendor that the agency also uses to find residents.<\/span><\/p>\n

Groves said it would work with its vendor, Everbridge, to upload a more \u201crobust\u201d set of resident data. The agency will also continue to advertise its Alert Durham service to get people to opt in on their own. <\/span><\/p>\n

Groves said one limiting factor is that his department does not have access to the same database as 911 due to \u201cregulation restrictions.\u201d <\/span><\/p>\n

\u201cIf we had access to the same database as 911, we\u2019d be able to reach everyone,\u201d Groves said. <\/span><\/p>\n

Randy Beeman, emergency communications center director, said that the agency could not share its database due to confidentiality regulations. North Carolina <\/span>law<\/span><\/a> states that 911 database information is “confidential and not a public record” and can only be shared on a “call-by-call basis only for the purpose of handling emergency calls or for training.\u201d <\/span><\/p>\n

\u201cIt\u2019s not a public record that can be shared or requested,\u201d said Kimberly Rehberg, senior city attorney. <\/span><\/p>\n

With the limited database, the county\u2019s efforts failed to reach many residents. In one area identified as flood-prone for an alert sent Sept. 12, just eight people confirmed the message, while contact information for 39 was incorrect and 101 people hung up, Groves said. <\/span><\/p>\n

\u201cIt\u2019s really a tough, hard deal to get people prepared to receive emergency information and take information based on what that message says,\u201d Groves said. <\/span><\/p>\n

The area around Drew Street was flooded by the Sept. 17 torrential downpour. Water flowed like a river through neighboring Drew\/Granby Park. A parked truck on Drew Street was nearly halfway submerged.<\/span><\/p>\n

Drew Street resident Jamila Verbal, who leases one of the residences on the street, said she did not sign up for Alert Durham and was not listed in the database on Drew Street. Verbal was faced with flooding on Drew St. starting at 5 a.m. on Sept. 17. <\/span><\/p>\n

\u201cThey should alert us, and they have a responsibility to fix it too, especially when we\u2019ve got kids,\u201d Verbal\u2019s boyfriend, Tevin Wimbush, said. <\/span><\/p>\n

Verbal and Wimbush said the residence is prone to flooding, even during normal storms. <\/span><\/p>\n

\u201cThis ain\u2019t nothing compared to what we\u2019ve seen before,\u201d Wimbush said. <\/span><\/p>\n

Verbal\u2019s neighbor on Drew Street, Kermit Smith, also said that he had not received any notification regarding flood risk. Smith was not listed at Drew Street in the database and said he did not sign up for Alert Durham. <\/span><\/p>\n

Groves noted that it is more difficult to reach impoverished communities\u2014which often are in flood hazard areas\u2014with emergency messages because people often do not have the technology to receive such messages. Nearly 40 percent of residents on Drew Street and in closely surrounding areas live below the poverty line, with a median household income of $23,281, according to <\/span>City-Data.com<\/span><\/a>. <\/span><\/p>\n

Even when the messages do reach these communities, it can be more difficult to convince people to take protective action, Groves said. <\/span><\/p>\n

\u201cSometimes, you might have a very strong personality that says no, we\u2019re not going anywhere. That puts the family at risk,\u201d Groves said. <\/span><\/p>\n

Groves urged people to sign up for Alert Durham. <\/span><\/p>\n

\u201cThat\u2019s how we can make sure we can notify them if they need to evacuate, instead of relying on the Whitepages data,\u201d Groves said. <\/span><\/p>\n

Those who do not feel comfortable registering with address information can text their zip code <\/span>to 888777 to register for Alert Durham notifications for their zip code, he said. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Before Hurricane Florence, officials at the Durham City\/County Emergency Management Agency had a simple goal: to alert people in low-lying areas when floodwaters were coming.\u00a0…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[12],"tags":[164],"class_list":["post-269","post","type-post","status-publish","format-standard","hentry","category-local-government","tag-hurricane-florence","entry"],"yoast_head":"\nGovernment alerts missed some residents at risk for flooding - 9th Street Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/9thstreetjournal.org\/2018\/09\/26\/government-alerts-missed-some-residents-at-risk-for-flooding\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Government alerts missed some residents at risk for flooding - 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